Reservations policy – Whale watching

Direct passengers:

Passengers who have already booked a reservation, should confirm it at the Southern Spirit office in Puerto Pirámides one hour before the departure. Otherwise, the places will be disposed and rescheduled according to availability.

 

Groups (10 passengers or more):

The confirmation of the reservation requires the payment of 30% of the total amount of the reservation. All the reservations which have not been partially paid (30%) will be considered as a provisional reservation, in which case Southern Spirit S.A. will have the right to use of the corresponding places.

The remaining amount of money to make up the total balance of the services requested must be paid at least 48 hours before the date in which the group will take the service.

In all cases, the services must be paid in full before taking the service.

 

Cancellations:

• The cancellation of the reservation should be made at least 48 hours before the services are rendered. The total amount paid will be refunded, in which case only bank expenses, if any, will be deducted.
• If the reservation is cancelled from 48 to 24 hours prior to the date the cruise is to sail, 50% of the total amount of the services requested will be deducted.
• If the reservation is cancelled 24 hours before the date of the trip and in case passengers do not show, all rights to any refund will be waived.